Returns
Not completely satisfied with your order? You can return or exchange items within 30 days of receipt. Via our returns portal you can create a return label for this at a reduced rate.
Please note: The returns portal can ONLY be used for orders placed in our webshop.
Costs and risk of return
The costs and risk of return shipment are to be borne by the buyer. You can to pay the shipping costs instantly in our returns portal. Please note that the risk of shipment remains with the customer when purchasing the above-mentioned return label. Package shipments purchased through us are not insured!
If you are exchanging an item, we will cover the shipping costs for sending the exchanged item.
If you are returning an item, it must be unused. If not, we cannot accept it as a return. We also request you to use the original packaging in which you received it.
Easy returns at reduced rates
- Go to our returns portal. In the returns portal, you can select your preferred language at the top of the page.
- Enter your order number and e-mail address .
- Go through the menu and create a return label at the reduced rate of € 4.95 for the Netherlands, and € 6,75 for Belgium and Germany. You can pay the label instantly.
- Pack the undamaged product as well as possible (preferably in original packaging) to avoid damage when returning it.
- Send the article back within 14 days after you have reported the return.
Our return address is: MoreThanHip, Papland 16, 4206CL Gorinchem, The Netherlands
Quick refund on returns
We will refund the full purchase price, including any shipping or delivery charges that were applied to the returned product. If you have created a return label via our returns portal, we will deduct the cost of this from the amount to be refunded.
We will refund the amount on the same day that we receive the return and at the latest within 7 days. We will use the same method of payment that you used to pay for your order. Unless we choose another payment method in consultation. The refund is free of charge for the consumer.
Refunding of shipping costs
Returning an order is always at the expense and risk of the buyer. In case of a return you have to pay the shipping costs yourself.
Paid shipping costs for orders below € 35,- in the Netherlands and € 50,- in Belgium and Germany will be refunded. This only applies if you are returning the entire order. For example, if you order 2 items and keep one and return the other, we will not refund the shipping costs.
Even if the total amount of the order falls below € 35,- in the Netherlands and € 50,- in Belgium and Germany because of the return, we will deduct the shipping costs from the amount to be refunded. For the Netherlands this is € 3.95, for Belgium € 4.95 and for Germany € 4.95. After all, if you had only ordered this item, these shipping costs would also be charged.
Complaints and warranty
We have a limited warranty of 1 year from date of purchase for defects in materials. During the warranty period we will, according to our discretion, repair or replace the product, provided the product is returned to MoreThanHip (together with the original proof of purchase or our reseller) or good and clear photos of the defects are sent. This warranty does not cover damage resulting from accident, misuse or normal wear and tear or theft.
In all cases, real problems solved immediately. After determination of the complaint please contact us immediately.