Not completely satisfied with your order? Within 14 days after delivery, the products can be returned without cause and we immediately return the purchase price (minus shipping costs). The costs for returning a parcel are to be paid by the buyer.
Returns will only be considered as follows:
- Send an email to info [at] MoreThanHip [dot] nl
- State your order number In the e-mail
- Pack the undamaged product (preferably in original packaging) so that damage during transport will be avoided.
- Return it to: MoreThanHip, Keizerstraat 28 A, 3417 EB Montfoort, The Netherlands
Complaints and warranty
We have a limited warranty of 1 year from date of purchase for defects in materials. During the warranty period we will, according to our discretion, repair or replace the product, provided the product is returned to MoreThanHip (together with the original proof of purchase or our reseller) or good and clear photos of the defects are sent.. This warranty does not cover damage resulting from accident, misuse or normal wear and tear or theft.
In all cases, real problems solved immediately. After determination of the complaint please contact us immediately.